washington state ferries customer service

When it came time for Washington State Ferries to put its vending, galley-service and other retail-concession contracts out to bid, the organization put the customer experience at … Everything was over priced, which we came across a lot in our Washington adventures. We stayed in Bremerton at the Fairfield Inn and took the ferry into Seattle. My Account Make, change, cancel or view vehicle reservations for account holders Grab your camera to get great pictures of the Seattle skyline. But you have to be patient and make sure you know schedules, some of the smaller ones even take reservations. Was a relaxing time from the busy-ness of Seattle. It runs 10 routes, serving 20 terminals. Ways to Experience Washington State Ferries, Observation Decks & Towers, Points of Interest & Landmarks, Fountains, Gardens, Points of Interest & Landmarks. It is the largest fleet of passenger and automobile ferries in the United States and the third largest in the world. In addition to our standard and large print paper schedules (available at any WSF Terminal or WSF Vessel), we offer a variety of alternative electronic formats to meet your needs. Washington State Ferries offers a free travel alert subscription service via email or text message. then the rains came that thwarted any further explorations. Kitsap Transit’s Customer Service Office is located at 10 Washington Avenue inside the Bremerton Transportation Center building. Level 1 Standards indicate when Washington State Ferries might consider more targeted strategies to spread demand and improve customer experience. As a first-time visitor to the area I called to see if it was advisable to take the Bainbridge Island Ferry to visit Bloedel Gardens and then continue on to Port Angeles. From downtown Seattle you can catch the 30 minute ferry to Bainbridge Island, a great place to wander through the charming town of Winslow where you'll find fun shops, restaurants and art galleries. When we started to board it took FOREVER and was a very strange feeling. Washington State Ferries: Worse customer service - See 8,456 traveler reviews, 2,696 candid photos, and great deals for Seattle, WA, at Tripadvisor. Any of the destinations one of the ferries is taking you to a special place. Lucky to have sunny skies on the way. 249 reviews of Washington State Ferries "Really, the boats don't ram the docks very often and the last wildcat strike I remember was on my 13th birthday when we were trying to get off the island I grew up on to celebrate. 2.1 Customer Accounts: Customers may make reservations on Washington State Ferries utilizing one of four different account types described below. Also my passion to move back to the mountain where I started . If you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below. All Routes - Customers are Advised to Limit Ferry Travel to... RSS Alerts. Join to Connect. Washington State Ferries is a passenger and automobile ferry service owned and operated by the Washington State Department of Transportation that serves communities on Puget Sound and in the San Juan Islands. Washington State Ferries (WSF) is a government agency that operates automobile and passenger ferry service in the U.S. state of Washington as part of the Washington State Department of Transportation.It runs ten routes serving 20 terminals located around Puget Sound and in the San Juan Islands, designated as part of the state highway system. Service is subject to change in response to the pandemic, and customers are advised to check the WSF schedule page … We lined our cars up and everyone around us got out of there cars and started socializing with one another. Customer Service & Information Manager at WSDOT/Washington State Ferries Greater Seattle Area 1 connection. All alerts; Save a spot for your vehicle on some routes. When it came time for Washington State Ferries to decide what to do with their vending, galley-service and other retail-concession contracts, WSF and its selection committee chose not to renew its current contracts, and instead signed with the out-of-state hospitality and … Legend. 2.0 Definitions . Ask DandKPa about Washington State Ferries, Ask Gary M about Washington State Ferries, Ask RitaAdvisor about Washington State Ferries, Ask coryandkelly about Washington State Ferries, Hotels near International District/Chinatown Station, Hotels near (SEA) Seattle-Tacoma Intl Airport, Hotels near (BFI) Boeing Field Intl Airport, Hotels near (LKE) Lake Union Sea Plane Base, Hotels near The Seattle School of Theology & Psychology, Seattle by Segway from Magic Carpet Glide, Surfing, Windsurfing & Kitesurfing in Seattle, Chihuly Garden and Glass: Tickets & Tours‎, Washington State Ferries: Tickets & Tours‎, Hiram M. Chittenden Locks: Tickets & Tours‎. Earned her golden stripes in February 2017 to mark 50 years of service for Washington State Ferries. Washington State Ferries: Amazing Customer Service - See 8,453 traveler reviews, 2,695 candid photos, and great deals for Seattle, WA, at Tripadvisor. Also it is currently best to get to the ferry dock in Seattle traveling northbound due to construction. Call WA State Ferries at 1-888-808-7977 (or call our office at 888-468-3701 ext. At the lowest point, the company was 75 per cent below its position compared to year-on-year statistics. We rode the state ferry system over to Bainbridge and back from Kingston. Great Ride to visit the Kitsap Peninsula. If you're traveling from Kitsap County to Seattle, this is the quickest and easiest way to get to Seattle. Washington State Ferries, owned and operated by the Washington State Department of Transportation (WSDOT), serves communities on Puget Sound and in the San Juan Islands. more. Whether you commute in the region by bus, ferry or train - or a combination - one card is all you need.. ORCA is accepted on all services provided by Community Transit, Everett Transit, King County Metro, Kitsap Transit, Pierce Transit, Sound Transit, and Washington State Ferries, as well as on Monorail and Seattle Streetcar. Washington State Ferries is the largest ferry system in the United States, serving eight counties within Washington and the Province of British Columbia in Canada Our existing system has 10 routes and 20 terminals that are served by 22 vessels Bremerton Fast Ferry Lost and Found Items left aboard the Bremerton vessels will be taken to Kitsap Transit’s Customer Service office after a.m. sailings. Working for Big5 would give me the opportunity to work with the public while in school. Loved the seating options and quality of ships. 1: Suquamish: 2: Tokitae: Mondays through Fridays except Holidays (Thanksgiving, Christmas, New Year's Day). 7.1 Customers can make a reservation online at http://www.wsdot.wa.gov/ferries/ or by calling a customer service agent at 1-888-808-7977. 7.3 Customers will be required to store valid credit, debit, or prepaid gift card All were clean and spacious. Monday, January 11, 2021 08:55 PM. Contact WSF. Ferry alerts. 1: Kitsap: 2: Sealth: 3: Yakima: 4: Tillikum: Priority for Orcas and Shaw vehicles on the 3:05 p.m. weekday departure. I take the ferry from Seattle to Bremerton twice trip per week When I try to buy my ticket through the window it is always the same man or woman on their phones texting and taking their time asking them to rush but they ignored everybody taking their slow time with people, even they do not greetings people and very made even sometimes they do not pay attention about your distinction also they give me the change short because they were busy texting several time Guess what, on the 8th of this month I arrived to the ferry terminal around 1015 pm and the man who was in the window was sleeping and he was mad at me because I asked about service, even the change was short givenI am taking the ferry twice per week since 2018 and just want to say that those people are worse and very none professional at all It is too bad that the ferry hiring like those people to be the face of Seattle and Kitsap. So this week was super rainy and cold so we took a ferry to see some sights from inside our first time riding the ferry very warm inside snacks and lots of windows and seats would definitely ride again, This is the version of our website addressed to speakers of English in the United States. For each terminal the following information is available: terminal address with aerial photo, street map and directions, Ferry Cams, amenities, parking and ADA information. Reasonable prices and great views....great. Terminal, Wait Time & Camera Information WSF operates 20 terminals throughout Puget Sound, the San Juan Islands and Sidney, B.C. The cost to ride the ferry was $8.20 for an adult and $4.10 for a senior. From this page, you can find more information about Washington State Ferry terminals, including addresses and directions, ferry cams, amenities and ADA information to make your trip go more smoothly. 1) Need more help? Kitsap Transit’s Bremerton Fast Ferry service has shifted to Pier 54 starting Monday, Jan. 11. 4 Historical Budgets $163 $245 $267 $211 $195 $207 $220 $225 $244 $263 ... efficiencies to control costs, customer survey data. A WSF Business Account eliminates the need for your drivers to carry cash or credit cards for ferry … Puget Sound is beautiful in all sorts of weather, the ferries are dependable, and it's a bargain. About ORCA. Things to do near Washington State Ferries, Bainbridge Island Wine and History Luxury Small-Group Day Tour with Lunch, Bainbridge Island Wine and History - Private Luxury Day Tour with Lunch, Ask Holly J about Washington State Ferries, WA ferries are the best way to enjoy the PNW, Ask 425Mom about Washington State Ferries, Ask usethestairs about Washington State Ferries, Ask Lawrence I about Washington State Ferries, Ask EPW232 about Washington State Ferries, Ask Cathleen J about Washington State Ferries, Hotels near International District/Chinatown Station, Hotels near (SEA) Seattle-Tacoma Intl Airport, Hotels near (BFI) Boeing Field Intl Airport, Hotels near (LKE) Lake Union Sea Plane Base, Hotels near The Seattle School of Theology & Psychology, Seattle by Segway from Magic Carpet Glide, Points of Interest & Landmarks in Seattle, Surfing, Windsurfing & Kitesurfing in Seattle, Chihuly Garden and Glass: Tickets & Tours‎, Washington State Ferries: Tickets & Tours‎, Hiram M. Chittenden Locks: Tickets & Tours‎. We could walk to the ferry from our hotel. Alternatively, Everyone got out and the ride/rest of the boat was like a cross between a cruise and a subway. Traveling with a Reservation. Washington State Ferries. Ferry Customer Survey. Visit Bloedel Reserve if you have the time! You can also take the car ferry or the passenger ferry to Bremerton, the home of the Puget Sound Naval Shipyard. There is no charge to take the ferry over; you only pay when you come back to Bremerton. Rider updates . This was our last excursion a visit to islands surrounding Seattle. Washington State Ferries Washington State Ferries does not have an in-person ORCA customer service office. ORCA Options. I had no idea of what a ferry was that prepared me for this experience. Official Site of the Alaska State Ferry. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It operates automobile and passenger ferries as part of the Washington State Department of Transportation. PT/Coup - Tide Cancellations for Tuesday, 1/12. In addition to our standard and large print paper schedules (available at any WSF Terminal or WSF Vessel), we offer a variety of alternative electronic formats to meet your needs. There were plenty of seats and its a great way to get a skyline shot of the city. On weekends or rush hour, those ferry lines can be long, so plan ahead! WASHINGTON STATE FERRIES MISSION Our mission is to make a positive contribution to the livability and economic vitality of our region by providing a ... Our vision is to set the world standard by providing unparalleled ferry transportation performance, exceptional customer service and a rewarding work environment. 1.2 Washington State Ferries reserves the right to refuse account privileges to any person, persons or businesses which do not follow these terms and conditions. The state has decided to build a fifth Olympic Class. WSDOT/Washington State Ferries. I've been riding the Washington ferries all my life, both for transportation and for fun, and I always enjoy the ride. Up-to-date schedules, online reservations, fares, trip ideas and community information. Please contact customer service at 206-464-6400 or by calling 511 if you have difficulty finding your confirmation number. 7.2 Reservations cannot be made at a tollbooth. Elwha: 1967 San Diego, CA Super Class: 144 2000 (1) 1090 (2) Anacortes–Sidney BC Spring,Fall Anacortes–San Juan Islands Summer, Winter Has SOLAS can operate to Sidney B.C. Washington State Ferries Vehicle Reservations Home Page. Review tags are currently only available for English language reviews. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Washington State Ferries will continue operating all routes on their current sailing schedules until further notice due to service constraints from COVID-19. Now, hop a ferry to Bainbridge Island and Caffe Vita coffee cups are ubiquitous as skyline selfie takers. For the past 35 years, we’ve lived in Port Angeles and gone the other way. Welcome to the Washington State Ferries schedule application. Rural, natural setting. Travel Alerts help you stay informed of conditions on your route so you can plan ahead. I do know that whenever our adult children visit from Houston and Kansas City, they always make sure they take the ferry at least once. I knew I was going to be driving the car on, but it was still very weird, and very cool. I love the smell of the sea air, even if I sit in my car for the ride. Review tags are currently only available for English language reviews. According to the state Department of Transportation, ferries burn over 18 million gallons of fuel every year. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Ferry service is a major polluter in Washington state. Toured the town fairly quickly, and went to eat. We saved money on downtown parking and the more expensive downtown Seattle hotel cost and still got to enjoy all the fun things to do in town. The 1,800 people employed by Washington State Ferries earn, on average, about $63,000 a year. More than three years after BMW ReachNow had to deal with its vehicles becoming disabled on Washington State Ferries, a new car-sharing company has suffered a similar fate. Saturdays only. Customers making a connection with this service should also be aware that tickets for the ferry service will not be available at Pier 54. I figured you could just show up, but we had to make our reservation almost a week early and come about an hour before boarding just to keep our spot! You always see boats and birds, and even an occasional orca. Refunds are taking about 8-12 weeks to process. This is the version of our website addressed to speakers of English in the United States. We used to ride the Whidey Island ferry regularly, and the 15 min ride is the perfect start to visiting the island, wether it's for the day, visiting Langley or Coupeville, or for an extended stay. Things to do near Washington State Ferries, Bainbridge Island Wine and History Luxury Small-Group Day Tour with Lunch, Bainbridge Island Wine and History - Private Luxury Day Tour with Lunch, I take the ferry from Seattle to Bremerton twice trip per week, Ask azik2020 about Washington State Ferries. A WSF Business Account eliminates the need for your drivers to carry cash or credit cards for ferry … Call WSF Customer Service at 1-888-808-7977 or 206-464-6400. EDMONDS, Wash. -- A Washington State Ferry was knocked out of service Saturday evening after it was struck by lightning, and repairs have kept it out of service into Sunday. It was actually one of my favorite things I did in all of Washington, and I've done a lot there. Ferry service to the San Juan Islands and other Washington State islands is provided by Washington State Ferries. I gave them four stars because I know that there are fancier ferries other places, but I have no complaints. Welcome to Washington State Ferries Business Account website, available specifically for WSF commercial customers who have an approved, existing account with Washington State Ferries. By comparison, the Massachusetts Steamship Authority, which runs ferries to the islands of Nantucket and Martha’s Vineyard from the mainland, pays its employees an average of $75,000 a year. SEATTLE – More than half of Washington State Ferries’ 23-vessel fleet is scheduled to be retired by 2040. Amazing! The car ferry is a one hour ride and the fast passenger ferry takes about 30 minutes. The International route between to and from Sidney B.C. [Last Updated: Thursday, December 31, 2020 12:26 PM] Find your sailing schedule by route. The lady who answered my call was incredibly friendly and helpful. It’s funny to review something that has been a necessary part of my life for 50 years. Yes, ferries are useful, especially if you live on an island without a bridge to the mainland like I did, but they're also fun. If you're lucky, you might just see a few resident or transient orca. is out of service until further notice due to COVID-19 impacts. The year 2020 began as a normal for Washington State Ferries (WSF), but by February, the company was starting to see steep declines in passenger numbers due to the growing Covid-19 pandemic. more. Seniors trip over is only $4.30, return trip is free. COMMITMENTS . Welcome to the Washington State Ferries schedule application. 800-843-3779 wsdot.wa.gov/ferries In Kitsap County Kitsap Transit Bremerton Transportation Center 10 Washington Avenue, Bremerton Customer Service Office: Open with limited hours: Monday-Friday, 6 a.m. to 10 a.m. and 3 p.m. to 7 p.m. I think our ticket, which is done by car/size/# of passengers, came to $77, but we got lucky because I had my sister's scion and the guy didn't see our 3rd passenger.To sum it up, I actually do recommend this experience, it was unique and ultimately a lot of fun. For 15 years we came from Seattle to visit relatives across Puget Sound. very quaint village. Page 2 Planning Process Agreement Agreement on Study Purpose Outcome ... behavioral profile of Washington State ferry customers, but focusing specifically on recreational, vehicle and walk- ... on attitudes, needs, and expectations for service zIdentify customer requirements / expectations for service and their 2 State of Washington Washington state ferries jobs. The ride is smooth and takes about an hour. Up-to-date schedules, online reservations, fares, trip ideas and community information. Search job openings, see if they fit - company salaries, reviews, and more posted by State of Washington employees. The ferry staff make everything go so smoothly. Ways to Experience Washington State Ferries, Observation Decks & Towers, Points of Interest & Landmarks, Fountains, Gardens, Points of Interest & Landmarks. With 20 vessels carrying 24.6 million passengers in 2016, WSF is the largest ferry system in the United States, and the fourth largest in the world. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. She gave me the driving route over the phone. Welcome to Washington State Ferries Business Account website, available specifically for WSF commercial customers who have an approved, existing account with Washington State Ferries. This is a great way to see Puget Sound, and Bainbridge Island is really charming. Experience. The ferry system needs 16 new vessels in the next 20 years, including 13 ferries to replace vessels due for retirement and three additional vessels to fill in when other ferries are out for maintenance and to respond to growth. Official Site of the Alaska State Ferry. Bainbridge is one of my favorite rides, as it's a little longer, 45 min, so you can get out and walk around and enjoy the views of the city, coming or going. Go to www.takeaferry.com. but it was worth the trip. I have lived here my whole life, and riding the ferries never gets old. Washington State Ferries. 3 Organization 2007-09 Biennium Capital $253 37% Operating $429 M 63%. Saturdays, Sundays, and Holidays (Thanksgiving, Christmas, New Year's Day) only : However, fast-ferry customers can pay for their fare with ORCA card, Transit GO Ticket mobile app or cash. Washington State Ferries was great, it helped me with customer service skills that I need to pursue my career as Alcohol / Drug Therapist. Washington State Ferries’ (WSF) budget is divided into Operating and Capital. It is the largest passenger and automobile ferry fleet in the United States and the third largest in the world by fleet size. the San Juans are so beautiful! Level 2 Standards indicate when assets are being used efficiently and additional investment should be considered. Both ferries left precisely on time and all went well. Reservations can be made up to the Lockout Period for the desired sailing. 7.2 reservations can be made at a tollbooth Ferries offers a free alert... 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The International route between to and from Sidney B.C employed by Washington State Ferries utilizing of... Hour, those ferry lines can be made at a tollbooth ):... According to the San Juan Islands and Sidney, B.C in all sorts of weather, the Ferries taking... Credit, debit, or prepaid gift card Welcome to the Washington State Ferries might consider targeted! 2017 to mark 50 years time & Camera Information WSF operates 20 terminals Puget! For the desired sailing fifth Olympic Class Ferries as part of my favorite things I did all! Passion to move back to the ferry service to the Washington State might. Pier 54 starting Monday, Jan. 11 skyline selfie takers 2: Tokitae Mondays... Service office Sidney B.C sailing schedules until further notice due to COVID-19 impacts on some routes up. To get great pictures of the Washington Ferries all my life, even... Got out of service for Washington State Ferries does not have an in-person ORCA customer service is. You can plan ahead skyline selfie takers ( Thanksgiving, Christmas, New Year 's Day ) and the... Just see a few resident or transient ORCA across a lot in our Washington adventures a very strange feeling up! Sound is beautiful in all sorts of weather, the Ferries are dependable, and went to eat prepared for! A lot there cars up and everyone around us got out and the ride/rest of the Washington Ferries. Or cash service has shifted to Pier 54 to Islands surrounding washington state ferries customer service from Kingston and was a time... Not have an in-person ORCA customer service office is located at 10 Washington Avenue the!

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